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These management tips are brought to you by your printing industry association… The customer service representative’s role varies dramatically across the industry. In some instances, the individual is an extension of the sales representative and heavily involved with customer contact including face-to-face visits. In other instances, the CSR is a project manager whose role is
Question: Can we use comp time with our employees? It depends. For non-exempt employees of a private employer, no. The Fair Labor Standards Act (FLSA) doesn’t permit private employers to offer compensatory time (“comp time”) in lieu of overtime pay. You could offer time off to your exempt employees as a reward for working more than their
Question: It seems like we’ve had many candidates ghosting us recently. Is there anything we can do to prevent this? Answer:Nothing you do will prevent ghosting altogether, but there are steps you can take to keep candidates engaged and discourage them from just disappearing on you: Start with a clear, descriptive job posting so they understand
May 17, 2023 – Semper Workforce Solutions has released the results of the 2023 first quarter survey of the printing and packaging industries. The survey results reflect a marked slowdown and increased concern for new sales. The start of the banking crisis and the steady increase of interest rates is causing industry economic pain. Dave
Question: We have two employees who don’t seem to like each other, which is starting to affect their work. How do we help employees who don’t get along to work well together? Answer: Getting employees who don’t like each other to work well together can be challenging, but here are several steps you can take to improve
Would you like to make more money? If your answer is yes, your path may well be a differential pricing policy matching your price to the customer with their relationship with you. Do they see you as their valued resource or the low bidder? Clearly, all customers are not the same, and you should take
With lots of forethought, creativity, and dedication, we are excited to share that we just launched a new 80-page website! We also updated our URL. Check it out at visualmediaalliance.org. Our objectives in the redesign included creating a site with stronger SEO and UX. As well as to speak to our audience and prospects, be
I recently got an “IMPORTANT TAX RETURN DOCUMENT” in the mail from Fidelity Brokerage Services, LLC. On the back of the envelope, I found an eco-looking tree logo with the message, “Choose eDelivery: Save trees. Save time.” I personally find messages like this annoying because they are self-serving and deceiving, and they intentionally badmouth print.
By Erica Aitken and Laura Aitken The printing industry has long pioneered new forms of technology and is now on the cusp of more significant change, spurred on by the devastating deterioration of our planet. The truth is climate change is here and our industry has to change. The printers we consulted say that the
by Canon In today’s world print sometimes unfairly gets the reputation of not being a sustainable communication method. At Canon, we are working to help change the narrative and provide some data that can support the sustainable story that print has to tell. So what can you share with your customers and prospective clients when
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