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The World Cup of Printing History 

By Jim Hamilton You may not be familiar with the name Rubén Fontana, but he is the most recent winner of the World Cup of Printing History. Fontana, an Argentinian graphic designer, type designer, and teacher, was chosen to represent Argentina by the Museum of Printing in Haverhill, Massachusetts, the sponsor of the World Cup

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Use Financial Benchmarks to Improve Your Business

By Dr. Ralph William Jr.   About eight years into my first printing business, things were going well. We were growing at about 25% a year, adding new equipment and quality members to our team, and we had just moved into a great building. Our profits were good, but they could have been better. Our “good”

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Dear David: Making a Good Offer Letter

Question: What should be included in an offer letter? Answered by the HR Experts:  The offer letter should outline the job’s expectations and benefits and provide explicit compensation details. Ideally, it provides the candidate with all the information they need to decide whether to accept the job. A standard offer letter should generally include the following: 

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Workers’ Comp Rate Reduction Teed Up for Sept. 1

California Insurance Commissioner Ricardo Lara has issued an order that cuts the average advisory workers’ compensation benchmark rate across all classes by 2.6%, starting Sept. 1. After holding a public hearing in June, Lara rejected the Workers’ Compensation Insurance Rating Bureau’s recommendation that the benchmark rate increase 0.3%. The difference between the WCIRB-proposed rate and

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Court Says Obscene Music Can Qualify as Worker Harassment

With some businesses allowing workers to play music while they work, sometimes that music can disturb other staff, particularly if the songs have vulgar lyrics. Now the U.S. Ninth Circuit Court has held that playing music with tawdry lyrics that make some employees uncomfortable can be considered harassment in the workplace under Title VII of

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Preventing Printing Facility Fires

One of the biggest risks to printing plants and smaller printing facilities is fire, which can spread rapidly in these environments thanks to the large volumes of paper and flammable liquids on-site. Facilities that are most at risk are those that have high ceilings, large footprints and hold large quantities of paper inventory that is

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Compensation Inside Sales Representatives (CSRs)

These management tips are brought to you by your printing industry association…  The customer service representative’s role varies dramatically across the industry. In some instances, the individual is an extension of the sales representative and heavily involved with customer contact including face-to-face visits. In other instances, the CSR is a project manager whose role is

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